We are very excited to announce a new feature to better improve our customer service. We will still call you as always when we are heading to assist you, but there is an additional feature we are able to offer now, Live Updates.
With our digital dispatch system we now have the ability to provide live updates to your service request and better documentation of your service request. With that you will be able to see live where the tow truck operator is while he/she is on the way to assist you. You will also recieve live text updates regarding your service request as well.
After the tow truck operator completes and clears the call from our dispatch system you will now also recieve a survey to fill out straight from a text. This makes it easier for us to make sure our operators are giving you the best service as possible and gives us insight on how we are doing.
We have a lot more updates planned to come into action in the New Year, but we are always working to provide friendly service as we have Since 1990.